Review by
VeronikaVolk
Stars:
1.0
on
2015-03-11
Link
Facilities:
Service:
Painless:
Results:
Cost:
9 year old boy denied treatment over parent's request to turn down the volume of the TV so that mother could hear her child from behind closed doors, since she was not allowed to be present and had to sign written consent banning her from the exam room.
Dr. Frank Acosta has been the worst dental experience for a parent of a child. The TV was blasting on high volume, and the radio was playing simultaneously in a small reception area. They make you sign written consent disallowing you from the treatment room. I did and agreed to wait outside. I asked if we could turn the TV down a little so that I could hear if my child calls me. He refused and said he wasn't going to treat my child and that there were "trust issues". All of this after we waited for an hour, I took a day off work, pulled little kid out of school for dental visit that he really needed, just to have the dentist inform you that he doesn't want to treat your child. My son was standing there, stressed, and did not comprehend why this doctor didn't want to help him. My requests to render treatment were futile. Dr. Acosta didn't care about our disrupted day, missed classes, and emotional toll his actions took on a 9 year old child.
I do not recommend this dentist.
out of 
