I had a mixed experience with Dr. Bell. I was a patient of his for a little over two years. His facilities are fine, his chair-side manner is pleasant, and his treatment is gentle. His services are expensive (hint: if you are paying out-of-pocket, you might want to opt-out of the $65 flouride rinse at the end of the cleaning), but he does his own cleanings, so the additional cost is not unreasonable. The only poor service I received was when I relocated out-of-state and requested copies of my x-rays be forwarded to my new dentist. His office charges $75 to forward records, which is legally permissable but doesn't make for excellent customer service. In accordance with the ADA code of ethical conduct, most dentists forward records for little or no cost. Dr. Bell's assistant told me it was a standard fee for the Chicago area, but my new dentist said he's never seen a fee that high, from Chicago or anywhere else.
One last thought: my new dentist found three new cavities in my first visit, which is more in one visit than I've had diagnosed in the last decade. It makes me wonder what Dr. Bell might have missed during my routine exams.
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