Read review posted by C on Dec. 26, 2013, 3:42 p.m. for Dr. Emma Wu - Dentist

Dr. Emma Wu DDS Aesthetic Family Dentistry - Dentist

4.0 based on 7 reviews

Rating out of 5 stars

Danvers, MA

Map & Address
Review by Stars: 2.5 on Link
Had 3 fillings and X-ray of one tooth. I was quoted and paid $300 more than I should have (AFTER insurance)!!! Then I was told I needed 4 more treatments at a total of almost $800, which of course needs to be paid up front on visit 1 of 4. Got 2nd opinion, do not need said treatment! needless to say, I will be picking up my refund of $300 (which I caught on to by the way after calling my insurance company, fearing I overpaid) next week and will never return there again. Also, there is some sensitivity where I had my fillings done but still won't go back there to have it fixed.

About Front Desk: Here is where the problem lies. The receptionist, who's name I won't state on here, was unprofessional. She looked confused while staring at the computer when I was checking out. Then she blurted out the full name of someone that apparently showed up on the same screen as my account, wondering why she showed up on the screen, which is a HIPAA violation! It took a while to get my bill paid since there was obviously some confusion. I was mis-billed. I have a very common insurance, so you can't tell me they didn't know what the allowance was for simple fillings and one tooth X-ray! All in all unprofessional, untrustworthy, and I won't be back.

Hygiene rating:

About Hygienist: She was nice enough, but stated she wasn't going to do deep cleaning at that time despite stating that I needed it. Not sure why.

Hygiene time: 30

I know this doctor: 5 years

Agree 4 Disagree 0 Agree 4 Disagree 0