Dr. Exler is fine, it's his front desk assistant, Robin, that is a complete nightmare. I have dealt with her before, and she's always rude, abrasive, etc., but what happened today takes the cake. I called with a request for a prescription refill (just anti-inflammatory, "dentist motrin," if you will, that she denied, and when I asked her to explain, she became extremely defensive, loud, and rude, talking over me on the phone, not allowing me to speak. After I repeatedly asked her to please allow me to speak, she told me to "write a letter" and hung up on me. I called back, she hung up again. And again. I called again, and she proceeded to cuss me out before hanging up on me. Finally I got a sane person on the phone who heard me out and managed to make a last-minute appointment for me so that I could do something about my tooth pain. After this visit, I am changing dentists. Overall, Robin casts a horrific shadow on the experience, and I would recommend that, if you care about patient satisfaction and being treated with respect, you go elsewhere. I am certainly going to.
I know this doctor: 4, maybe 5 years
out of 5 stars
