The doctor did his job okay, but he misled us to believe some work he did was covered by our insurance without even checking with the insurance company beforehand.
We tried to confirm with Dr Genrich repeatedly before the operation whether the insurance would cover it. He always told us that it would be covered. Then a month later, we were billed for more than $1000 by his office.
When we tried to solve the problem and offered to share the cost with the doctor, his office manager was very rude and refused to give us adequate discount for those services we were trapped to do. We ended up paying more than $700 out of pocket, which could have been completely avoided if the doctor informed us honestly at the beginning.
My lesson: Don't believe what the doctor says about insurance coverage. Always check with the insurance yourself. Ask for operation code and call your insurance company to make sure.
out of 5 stars
