Read review posted by Smiling Patient on Nov. 16, 2014, 3:09 p.m. for Dr. Jeffrey krause - Oral Surgeon

Dr. Jeffrey krause DDS - Oral Surgeon

3.0 based on 5 reviews

Rating out of 5 stars

Westerville , OH

Map & Address
Review by Stars: 2.0 on Link
After looking for an oral surgeon, we decided to go to dr Krause. We're new to Westerville, and all the info about his education, etc... On his site seemed great. I had a bad feeling in my gut - I should've known! We have excellent insurance, and this office is a provider, but they said there was a problem and we'd have to pay out of pocket until it was resolved. We paid, and after expensive treatment, they filed insurance. There was no problem at all! They collected, never let me know, and made no effort to reimburse - even though we'd already paid everything!

About Front Desk: They were so rude - always busy chatting, and acted like we were an interference! When we called about the billing issues they kept putting us off, and putting us off, never returning calls. After 2 weeks of trying every day, we finally went in to talk to someone. We had called 2 days prior, asked what time they could see us about billing, & told them when we were coming in, & we'd need to speak to someone about billing. When we got there, they told us no one was available, & we had to have an appointment. It was only when my husband told them we were going to report them to the Dental Society that they hemmed & hawed, but still wouldn't let us see anyone. Don't trust this office!

Front desk:

I know this doctor: 6 months

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