The Emax crown feels like a brick in my mouth and is very rough like sandpaper, which they promised would not happen. Also, Dr. Kleem's associate, Dr. Prutz, did not know how to use the Cerec machine, and so my crowns did not fit right. The Empress crown was made half the length of my surrounding teeth. She kept saying it was the limitations of the program. So I finally had to show her how to make my tooth longer on the screen. The second one came out of the Cerec machine with a big dent in it, so the doctor sanded above the dent and made the tooth very flat and small. She also made the tooth very pointy like an eye tooth, not like a bicuspid. She promised me she would remake the Empress crown in the next appointment. They demanded that I pay $500, even though my final Empress crown was not made yet. I trusted that the Dr. would keep her word and remake the crown so I paid it. That was on Thursday. On Friday, I told Dr. Kleem about my discomfort on her emergency phone line, and she said she would take care of me after the weekend. I even sent them a letter describing my discomfort. And on Monday, Dr. Prutz called and told me she was dismissing me and not re-making my Empress Crown, and that she was keeping my $500.
About Front Desk: Jeanette, their office manager was very rude and kept interupting me. This is a poorly run operation that does not keep their word. Lots of intimidation and lies.
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