About Front Desk: I had no problems with the front office staff until a life-changing event forced me to plan to move out of state. With no late payments and no default, I was TWICE threatened to be taken to collections because I still had a balance on the account up until the date I was moving. They strong arm you into creating an automatic draft from the bank account, and Leslie is pushy! The discussion went from "pay up" to holding services hostage to collections with no default on the part of the patient. I understand that the office may have had bad experiences with past patients, but this was a tacky and unprofessional business practice with a patient who had never defaulted nor been late.