Dr. Brooks himself is comforting and a good dentist, but his staff is horrible. They are incompetent and dishonest.
I had a bad experience with their billing and estimates. DO NOT trust their estimates. I was given an estimate that was way off. I assumed that they would give an accurate estimate, especially since they are up front about getting full payment before the procedure. Later I found out that they use a very naive way of getting an estimate, and they were very closed lip about explaining why they do it that way.
First of all, they use a third-party insurance consultant company to get their estimates. The woman in charge of finance at the office assured me that she got an estimate directly from my insurance company. However, I asked her to send me a copy of the estimate and she sent me something called a "Benefax". It was NOT an estimate from my insurance company, it looked more like a summary of benefits that just listed general info about the plan. It did not have an itemized list of procedures that were being performed with their insurance codes and their cost like a real estimate would. I looked up Benefax and they are private consultants. Their estimates mean nothing.
out of 5 stars
