I must be honest here and state that my initial consult appointment did not make a good impression. I arrived on a day that the building had a power outage, and the practice was laboring under these unique conditions. The administrative staff didn't seem to know who I was or why I was there. Dr. Halpern seemed harried, and after an initial exam, an appt. was set for my tooth extraction.
I showed up at the appointed time for my procedure, only to discover once again they didn't know who I was or why I was there. Much to my chagrin, the admin. staff informed me Dr. Halpern was not available for my procedure that day. Another appt. was set for 2 days after.
On my third visit, Dr. Halpern redeemed himself, and then some. I learned that he was breaking in a brand new admin. staff, along with a new Manager. Now the puzzle fell into place.
Apart from the administrative hiccups, Dr. Halpern was extremely professional, knowledgeable and patient. Steve, his assistant, was very personable and helped me to relax. After reading reviews of people spending hours in the chair, I was blown away when the procedure only took 15 mins. Dr. Halpern was then very patient and thorough with post-operative instructions. My opinion changed 180 degrees
About Front Desk: I'm giving the admin. folks the benefit of the doubt. Had it been an experienced team who had been with the doc a long time, I would've given 1 or 0 stars, but they're all brand new, so had to cut them some slack. Given time and experience, I believe they can be a five star team.
Front desk:
I know this doctor: First visit
out of 5 stars
