Dr. Burns cut out my 4 impacted wisdom teeth. I was comfortable during the procedure and the staff (including Dr. Burns) was friendly. I was still in pretty severe pain after about a week, and I was worried that something might be wrong, so I called the office. The girl that answered the phone didn't seem very knowledgeable (I don't think she was a trained professional), and she just said that I should expect to have pain for awhile and to take some ibuprofen. Also, one of the sites didn't get stitched up completely and took approx 3 months to heal. It took them awhile to submit the claim to my insurance, and they could have been a little bit more helpful when the insurance company denied the claim. They were slow to send in additional information. Overall, I was very satisfied with the initial exam and the procedure itself, but I was disappointed in the follow-up and the billing.
out of 5 stars
