The oral surgeon was very nice and did a good job on the proceedure but his office staff is a nightmare. They first told me I had no coverage and because of that I waited a year only to find out that I did have coverage. They are a contracted office and are supposed to charge me only my portion of the Metlife allowed amount but they overcharged me twice. I had to go through a lot of phone calls to get my overpayment back. Then they would not help me by writing a simple note to appeal some denied charges. When I was able to sucessfully make the appeal on my own, they kept the additional payment even though they had already been paid in full and I told them to please refund the check they would be getting. I, again, had to call several times to request my money back. Through all this the staff was rude to me. I would never go to this office again even if I had to drive 100 mile to go to another oral surgeon.
out of 5 stars
