Very standoffish chairside manner; ignored my comment about teeth grinding more than year ago, now too late; lost bottom retainer for a just few days & she charged $550 to get a straighening retainer, then will have to pay additional $250 for non-grinder retainer after that. One lost retainer - now costs $800 (down the drain), but may go elsewhere. Outrageous to gouge me when she can't do her job. If I had anticipated this would definitely have started elsewhere; suffered pain. Staff isn't too bad; good facility; decent computer system; billing process decent.