Review by
Smiling Patient
Stars:
2.5
on
2011-09-02
Link
Facilities:
Service:
Painless:
Results:
Cost:
I had stopped making my payments because I lost my job. Western Dental sent me to a collections agency and My 13 years old daughter still had the braces on. I called corporate and asked them what I could do to finish getting my braces worked on and they told me that I had a $2, 000 balance and after I pay off there collection agency RRS I would be able to continue getting my braces worked on for the remainder amount of time I had left. After I paid off the collection agency like they told me to I called corporate back and asked them when I can go in for the remainder of my treatments since I paid them off. They forwarded me to the Fremont, CA office to schedule an appointment. When I went in today they told me that I have to do a re-exam and sign a new contract and pay them another $4, 000. I was in complete shock and explained to them that I was told if I pay off my balance that I could finish my treatments. They never told me that I'd have to basically start over as a new patient and pay $4, 000 again! If I had known that why would I have paid the collection agency and thrown my money away like that???? I would have just gone somewhere else! My 13 years old daughter needs finish the treatment please help me!!!
Marie Lopez
(619)710-3502
out of 5 stars
