Went in to replace chipped bridge. Charged for entire procedure upfront. Had gum surgery first, then temporary. At next visit I mentioned gums bleeding, but only told to rinse with salt water. One month later, pus in wound - a dispute on whose fault that was. Treatment plan estimate much lower than actual cost.
I believe they meant to do a wonderful job but did not follow up after wound became infected, just sending me home for it to heal. I feel it became much worse because they were not available for 10 days after periodontist said temporary would need to be removed. They say they called as soon as they found out.
Six months after first visit I have only a partial temporary and a visible gap when I smile. More gum surgery likely. They said they want to make it right, but I lost confidence in their ability to communicate with me, and asked for return of money to complete the work elsewhere. In retrospect I should have taken a firmer stand and insisted on better follow up care for healing instead of passively accepting whitener - expensive and not on treatment plan.
Had my gums healed properly I would probably be very satisfied but I don't feel they were vigilant enough; admittedly neither was I.
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