We were told by HEB Dental office staff that HEB Dental participated with our dental plan. They even made copies of our insurance cards, so there's no way they misunderstood which plan we have. We had considerable dental work done, for which we paid 50% on the spot (our plan pays expenses 50/50). When we received our insurance explanation of benefits, we learned HEB Dental is *NOT* part of our plan, and the insurance will pay nothing. We are being held responsible for the entire amount. Worse yet, because HEB Dental is NOT part of our dental insurance, the fees were much higher than had we gone to a dentist in our plan. The work that was done was acceptable, but clearly the office staff at HEB Dental intentionally mislead new patients. We are now left to pay a substantial bill. Had HEB Dental staff been honest with us up front, we'd never had incurred this expense, but would have gone to a dentist within our insurance plan. If you consider HEB Dental for your family .. PATIENT BEWARE!!! A pleasant personality from the receptionist and free bottle of water does not make up for incompetence and dishonesty in the office staff. We will be looking for another dentist immediately.
out of 5 stars
