Though the office is nice and the staff is generally friendly, the business practices here are completely unethical. I took my children in for a cleaning and an exam. Dr. Bain recommended some additional work for both children. My daughter's appt. was 1st and all seemed to go well.
The cleaning and initial exam had taken place almost 2 months prior to the followup work and in that time, I asked that the pricing be approved with my insurance. The office is in network with my insurance provider, who has since assured me that the company has agreed to their fee schedule and that no changes have been made to my plan. A week before the procedure I asked the dentist's office if the quote had been approved with the insurance company, they assured me that it had. After the procedure, but prior to paying, I again asked if the charges were final and was told that I would not receive any additional bill. Later, I received a bill for almost as much as I had already paid. I contacted the company and tried to work with them, but they were ultimately unhelpful. I understand small discrepancies with insurance companies, but I was told multiple times that the bill was final and the discrepancy was for much more than a small error.
out of 5 stars
