Review by
Smiling Patient
Stars:
2.0
on
2013-09-25
Link
Facilities:
Service:
Painless:
Results:
Cost:
Wow I will never recommend this office to anyone. The staff is very nice but the dental work and billing is pretty bad. I came to Dr. Grahams office for the first time for a tooth ache. Each of the staff members I saw that day were shocked at my fractured tooth and could not believe I have been living with this tooth ache for so long. They also told me that I needed a gum treatment for the periodontal disease that I had. I was told I needed at root canal and crown. At that initial visit, I was asked by the good dentist why I was resistant to having had my 4 molars removed. I am over 40 and was told that I should have already had them removed and that she could arrange for me to have a root canal , my molars removed, and a gum treatment all at the same time. She noticed that I grew anxious about the news and offered IV sedation. She let me know that it would take a couple of days to recover but that I could be back at work without a problem. I took off from work for two days so that I would have time to recover only to find that the surgeon refused to take out my wisdom teeth. He asked why I insisted on having them out at my age. I told him the dentist recommended it. He also told me it would take at least 7 days to recover from the swelling I would have after having to cut away much of the bone to remove my molars. Two of them are not even erupted. The other two are partially erupted. I recovered from the root canal and the trauma of being told two different opinions about my wisdom teeth. It took over one month to get my crown and in that time the temporary feel out 5 times. the day after the final time they glued the temporary I started to have significant pain in my gum and it became swollen. I called their after hours line and did not receive a call back for over 24 hours. I took off from work yet again to have it checked. Now it turns out that I have a tooth infection which will require another root canal. Seriously, I just had X-rays which shows the dying tooth. Why was that not picked up on initial evaluation. I go back for another root canal - FUN. At that time they do the gum treatment. I was not set up for a follow up as it was documented for me to do so in the dentist notes two weeks later. I have to call to ask when I am supposed to come back.
But guess what the first crown one month after being cemented , falls out while I am brushing and flossing! I call and Dr. Graham says she reviewed Dr. Bonham's notes and he used the wrong cement for the type of crown I have.
All of this and I was told to pay for the root canal, molar extractions, and sedation up front. I had additional services of a second root canal and gum cleaning. I have a credit but no final bill. I was told they owe me some but would credit it to any future services or they can transfer it to a family member. When I asked for reimbursement they said they need to sit down with me and go over line by line charges with me because I was never charged for molar extractions. Remember, I paid upfront.
The great inconsistencies, inconveniences, and poor dental work which required multiple trips back and more time off from work coupled with the overcharging for services ( some which were not rendered) prompted me to write this review. I think people should know and be cautious.
out of 
