Read review posted by Austinite on Oct. 31, 2013, 9:51 a.m. for Dr. Shane Matt - Prosthodontist

Home TX Austin

Read review posted by Austinite on Oct. 31, 2013, 9:51 a.m. for Dr. Shane Matt - Prosthodontist

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Dr. Shane Matt DDS - Prosthodontist

2.5 based on 7 reviews

out of 5 stars

Austin, TX

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Review by Austinite Stars: 2.0 on 2013-10-31 Link

Facilities:

Service:

Painless:

Results:

Cost:

Unprofessional and hostile staff. Routine teeth cleaning on the high end of fee scale. This doctor is arrogant with no regard to customer service suggesting treatments that are unnecessary and costly. Treatment fee is collected at the time of service. I was told all dentist operate this way (they don't). It's been over a month and still no refund. After repeated calls for someone to call me back in regards to insurance filing, I've yet to receive the refund. It wasn't filed with my insurance until the 16th day and only because of my inquiries. Once I was able to speak to someone, Mia - very argumentative and unprofessional insisted it was my insurances fault. It wasn't - they didn't file it.

About Front Desk: Mia is who I spoke to and hands down the most unprofessional health care point of contact person I've ever encountered. Insurance filing was a total failure & still waiting on a refund check 35+ days.

Front desk:

About Hygienist: Hygienist was through.

Hygiene time: 35

I know this doctor: 2 yrs